Return Policy

Last Updated: July 16, 2025

At LedgerPath Academy, we strive to provide high-quality online education services. This Return Policy outlines the circumstances under which refunds may be issued for purchases made through our learning portal.

General Refund Terms

Every purchase of learning modules, programs, or educational resources follows the conditions described here. By completing an enrollment purchase, you acknowledge and agree to these refund terms.

Eligibility for Refunds

Course and Program Enrollment Purchases

Refund eligibility depends on the type of content enrollment purchased and the time elapsed since enrollment purchase:

• Individual Learning Modules: Refund requests must be submitted within 14 days of enrollment purchase, provided you have accessed less than 20% of the course content.
• Course Bundles: Refund requests must be submitted within 14 days of enrollment purchase, provided you have accessed less than 20% of the total bundle content.
• Subscription Services: Monthly subscriptions may be canceled at any time, with refunds prorated for unused days if canceled within 7 days of the billing cycle start date.
• Annual Subscriptions: Refund requests must be submitted within 30 days of initial enrollment purchase, with a prorated refund based on unused months.

Non-Refundable Items

The following items are generally not refundable:

• Completed learning modules where more than 20% of content has been accessed
• Learning Modules enrollment purchased during promotional periods or at discounted rates, unless otherwise stated
• Downloadable materials, certificates, or credentials that have been issued
• One-time access fees or administrative charges
• Gift enrollment purchases or promotional credits
• Third-party services or materials enrollment purchased through our learning portal

Refund Request Process

How to Request a Refund

To ask for a refund, use the steps below:

1. Contact our support team at [email protected] with your enrollment purchase details
2. Include your order number, purchase date, and reason for the refund request
3. Provide any relevant documentation or evidence supporting your request
4. Allow up to 5 business days for our team to review your request

Processing Time

After a refund request is accepted:

• Refunds will be processed within 7 to 10 business days
• The refund will be issued to the original payment method used for the purchase
• Depending on your financial institution, it may take an additional 3 to 5 business days for the refund to appear in your account

Special Circumstances

Technical Issues

If you experience technical difficulties preventing access to enrollment purchased content:

• Contact our support team immediately at [email protected]
• We will work to resolve technical issues within 48 hours
• If issues cannot be resolved, a full refund may be issued at our discretion

Course Cancellations

If LedgerPath Academy cancels or discontinues a course you have enrollment purchased:

• You will receive a full refund automatically
• Alternative learning modules of equal or greater value may be offered as a substitute
• You will be notified via email within 3 business days of the cancellation

Dissatisfaction with Content

While we strive for excellence, if you are dissatisfied with course content:

• Contact us within 14 days of enrollment purchase with specific concerns
• Provide detailed feedback about your experience
• Refunds will be considered on a case-by-case basis, subject to access limitations outlined above

Partial Refunds

Partial refunds may be considered in selected situations:

• For subscription cancellations after the initial refund period has expired
• When only certain learning modules within a bundle have been accessed
• At the discretion of LedgerPath Academy management based on extenuating circumstances

Refund Denials

A refund may be declined when:

• The request is made outside the eligible timeframe
• You have accessed more than the allowed percentage of content
• The purchase falls under non-refundable categories
• Evidence of policy abuse or fraud is detected
• You have previously received multiple refunds, suggesting pattern abuse

Course Access After Refund

When a refund has been approved and processed:

• Access to the refunded course or content will be immediately revoked
• Any downloaded materials must be deleted
• Certificates or credentials issued will be invalidated
• You may not re-enroll in the same course at a promotional rate

Promotional and Discount Refunds

For enrollment purchases made during promotional periods:

• Refunds will be issued at the price paid, not the original price
• Promotional codes and discounts are non-transferable and non-refundable
• Bundle discounts are calculated proportionally if partial refunds apply

Payment Disputes and Chargebacks

If you initiate a chargeback or payment dispute:

• Your profile may be suspended pending resolution
• Please contact us directly before initiating a chargeback
• Chargebacks may result in profile termination and loss of access to all content
• We reserve the right to dispute unwarranted chargebacks with documentation

Exceptions and Modifications

LedgerPath Academy reserves the right to:

• Make exceptions to this policy on a case-by-case basis
• Modify refund terms for specific learning modules or programs with advance notice
• Offer alternative resolutions such as course credits or exchanges
• Update this Return Policy at any time, with changes effective immediately upon posting

Contact Details

For questions about this Return Policy or to submit a refund request, please contact us:

Email: [email protected]
Telephone: +1 919 555 0146
Address: 1840 Oakview Avenue, Raleigh, NC 27608, United States

Acknowledgment

By making an enrollment purchase on the LedgerPath Academy learning portal, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. This policy should be read in conjunction with our Terms of Service and Privacy Policy.